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Troubleshoot Online Meetings on iPad (VRIFY App 5.7.0)

Learn how to fix problems hosting or joining an online meeting on iPad.

Overview

Online meetings on iPad connect the host and participants over the internet, so every iPad needs Wi-Fi turned on and a stable internet connection. The VRIFY app must also stay open on the screen of each participant’s iPad. If you cannot host or join an online meeting, complete the basic checks first. Issues can be caused by an unstable connection, an incorrect meeting code, or the app moving to the background.

If you are still having issues, review these steps for hosts and participants:

Note: These steps apply to VRIFY app version 5.7.0 and later. See How to Update the VRIFY App.

Basic Checks for Online Meetings

Complete these on every iPad in the meeting:

  1. Update the VRIFY app and your iPad to the latest versions. See Update the VRIFY App and Update Your iPad to the Latest iOS.

  2. Turn on Wi-Fi and connect to a stable internet network. Your connection is stable if you can load a webpage or play a video on a site such as YouTube or LinkedIn without delays.

  3. Keep the VRIFY app open on the screen of participant iPads. If a participant switches to another app or locks the iPad, the app removes them from the meeting automatically.

Troubleshoot Hosting an Online Meeting

Issue

Troubleshooting steps

The online meeting does not start.

If no meeting code appears, or the screen returns to Connect via Internet:

  1. Check that your iPad is connected to the internet.

  2. Connect to a stable network.

  3. Tap Try Again or Connect via Internet.

  4. Check that you are logged in to the VRIFY app.

A participant cannot join your online meeting.

  1. Check that the participant has the correct 5-digit meeting code.

  2. Check that your meeting has started and the code is showing in the Participants window. To reopen it, tap Participants in the upper right.

  3. Ask the participant to complete the basic checks.

A participant is removed from the meeting.

  1. Ask the participant to keep the VRIFY app open on their screen. The app removes participants when they switch apps or lock their iPad.

  2. Ask the participant to enter the meeting code again to rejoin.

Troubleshoot Joining an Online Meeting

Issue

Troubleshooting steps

Your meeting code does not work.

  1. Enter the code again.

  2. If the code is correct, ask the host to confirm the meeting has started.

  3. Try again.

Your iPad cannot connect or loses connection.

  1. Leave the meeting.

  2. Reconnect to a stable network.

  3. If the network is connected but pages do not load, join a different network.

  4. Rejoin with the meeting code.

The presentation does not load.

  1. Tap Leave Meeting.

  2. Rejoin with the meeting code.

You are removed from the meeting.

  1. Keep the VRIFY app open on your screen. The app removes you when you switch apps or lock your iPad.

  2. Rejoin with the meeting code.

    • If you are logged in, tap Join Online in the sidebar under Meetings.

    • If you are not logged in, tap Join Meeting on the app home screen.

You see Waiting for host.

The host has not joined yet. Wait for the host, or tap Leave Meeting.

Learn More

Still Have Questions?

Reach out to your dedicated VRIFY contact or email support@vrify.com for more information.

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