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Troubleshooting Guide: In-Person iPad Meetings

Get quick solutions to common issues when setting up or running in-person VRIFY meetings across multiple iPads.

Updated this week

Technical Requirements


Basic Troubleshooting Steps:


iPads Aren’t Connecting to Each Other

1. Ensure your Wi-Fi is turned on but not connected to any networks.

  • While you do not need a Wi-Fi connection to use this feature, your Wi-Fi still needs to be enabled for your iPads to be able to discover and connect to one another:

2. Ensure that you have allowed local network access to the VRIFY App

  • If you select Don’t Allow, you will need to go into your iPad settings and grant "Local Network" permission to the VRIFY app.

  • To turn on Local Network, head to your iPad Settings > Privacy & Security > Local Network > Scroll down to VRIFY > Toggle on (shows green) beside “Local Network”.


Decks are not visible under “all decks.”

While you don’t need an internet connection to run in-person meetings, you must prepare in advance while connected to the internet:

  • While connected to a stable internet connection, log in and download the Deck(s) you plan to present from the host iPad.

    • For best performance, download the Deck(s) to the participants' iPads as well.


Prompted to re-authenticate your VRIFY login to exit the meeting.

  • If you do not have a passcode set up on your iPad, you will need to re-authenticate your VRIFY login to exit the meeting.


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Still Have Questions?

Reach out to your CSM or email Support@VRIFY.com for more information.

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