Overview
If your 3D Presentation Decks aren’t loading in the VRIFY app — even after updating the app and iOS— try clearing your cache and deleting downloaded Presentations. This refreshes stored data without affecting your account or content.
Note: When you clear your cache, you will also delete your downloaded 3D Presentations. However, your Presentations are still available in your account and can be easily re-downloaded at any time.
Step-By-Step Instructions
Open the VRIFY App
Tap the VRIFY icon on your iPad to open the app.
Open Settings
Tap the Settings icon in the upper-right corner (typically your initials).
Access Advanced Settings
Scroll down and tap Advanced.
Select Items to Clear
Tap Clear Cache & Downloads.
Confirm the Action
Tap Clear to complete the process.
Learn More
Still Have Questions?
Reach out to your dedicated VRIFY contact or email support@VRIFY.com for more information.